Define approval time limits for each role
Define what happens when SLAs are breached
When an approval step exceeds its SLA, the system will automatically execute escalation rules in sequence. Each rule triggers after the specified time from the initial request.
Choose how users receive escalation alerts
Pause escalations during specific times
During blackout windows, escalation timers are paused. SLA countdown resumes automatically when the window ends. Users will still receive notifications, but escalation actions are deferred.